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Delivery Information

We ship all our products via An Post however shipping method may vary depending on destination country.

Customs Note: When shipping outside of the EU, any import taxes or charges that are due as a result of getting packages though Customs in the destination country are the responsibility of the customer.

Returns & Refunds Policy: When it comes to returns, there are two types of products that are available to purchase from The Paper Lane. These are off the shelf products without any customisation and bespoke or personalised products which have been customised for the customer. All requests to cancel or return an order should be made as soon as possible by sending an email with “CANCELLATION” as the subject title to: hello@thepaperlane.ie

Bespoke or Personalised Products: Products that have been customised in any way such as the Wedding Stationery or personalised products on this website and fully bespoke purchases are exempt from the returns policy above. In these circumstances the following cancellation terms apply: If you cancel prior to accepting your artwork proofs (pre-print) then a refund of 50% of the original value of the order or part of the order being cancelled will be refunded. If you cancel your order after accepting your artwork proofs then your order will have already gone to print. At this stage no refunds will be given. Rest assured that all stationery items are sent in perfect conditions and wrapped very carefully. Please take great care when opening the package, so the items inside won’t get damaged.

If you have any further questions about cancelling your order or the returns and refund process, please get in touch.

Faulty Goods

Upon delivery the customer should examine the goods and should inform us of any apparent damage, defect or shortage. In the unlikely event an error/fault is discovered, the goods in question should be sent back to The Paper Lane. Postage will be reimbursed if the error is ours. Faulty goods may be returned to us within 30 days of receipt and we shall arrange a refund or replacement. Prior to returning the item.

This Returns Policy is in accordance with the European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.

For more information about your Rights online, see the Competition and Consumer Protection Commission’s website here: http://www.consumerhelp.ie/your-rights-online

Returns Address: Returns, The Paper Lane, 7 Saint Peter’s Port, Athlone, Co. Westmeath.

If you have any further questions about cancelling your order or the returns and refund process, please get in touch.